Our history

From humble beginnings as a family run business, to now being a part of one the UK’s largest facilities management companies, Lancaster continues to go from strength to strength.

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Operating since 1976, Lancaster Cleaning and Support Services has evolved from a niche family run business to now being a specialist cleaning brand within one of the UK’s largest facilities management companies.

Founded by two brothers, Lancaster’s operations were focused on London-centric, blue chip customers. Opening their first office in the City, the brothers built the business over 20 years. And through many successful contracts, it generated a turnover of approximately £20 million.  This revenue then quickly grew over the next five years. And by 2005, Lancaster was generating in excess of £34 million.

In 2007 the Lancaster brothers decided to sell the business to a facilities management company. Following this, the family began to move on to new ventures. However, the well-profiled name remained. And in 2014, Lancaster joined Interserve following its successful acquisition of the specialist cleaning brand.

Energised by Interserve, Lancaster continues to deliver tailored, personal services. And is now backed by the energy, knowledge and support of one of the world’s foremost support services companies: it’s an individual focus with a collective strength that offers greater benefit to Lancaster customers, every day.

Today, the ethos of Lancaster is carried on by Martin Fitch who joined the business back in 2004. And is supported by a dedicated management team that have remained in the business throughout its changes. Based in College Hill, central London, the team is located only minutes from any of their customers. And the industry leading training academy in London Docklands has been operational for ten years, focusing on engaging the best people to deliver the best possible customer experience.